M. OKAN Et Al. , "Does incivility cost? Examining the effects of incivility in service settings," In Rediscovering the essentiality of marketing , Springer, 2016, pp.877-878.
OKAN, M. Et Al. Does incivility cost? Examining the effects of incivility in service settings. 2016. In Rediscovering the essentiality of marketing , Springer, 877-878.
OKAN, M., ELMADAĞ BAŞ, A. B., & SEZGİN, S. D., (2016). Does incivility cost? Examining the effects of incivility in service settings. Rediscovering the essentiality of marketing (pp.877-878), Springer.
OKAN, MEHMET, Ayşe Banu Elmadağ Baş, And SELİME DEMET SEZGİN. "Does incivility cost? Examining the effects of incivility in service settings." In Rediscovering the essentiality of marketing , 877-878. Springer, 2016
OKAN, MEHMET Et Al. "Does incivility cost? Examining the effects of incivility in service settings." Rediscovering the essentiality of marketing , Springer, 2016, pp.877-878.
OKAN, M. ELMADAĞ BAŞ, A. B. And SEZGİN, S. D. (2016) "Does incivility cost? Examining the effects of incivility in service settings", Rediscovering the essentiality of marketing . Springer.
@bookchapter{bookchapter, author ={MEHMET OKAN Et Al. }, chaptertitle={Does incivility cost? Examining the effects of incivility in service settings}, booktitle={ Rediscovering the essentiality of marketing}, publisher={Springer}, city={},year={2016} }