Organizational learning through knowledge management systems: a case study on improvement of customer support processes


Yıldırım N.

International Journal of Knowledge Management Studies, vol.8, pp.375-402, 2017 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 8
  • Publication Date: 2017
  • Title of Journal : International Journal of Knowledge Management Studies
  • Page Numbers: pp.375-402