Organizational learning through knowledge management systems: a case study on improvement of customer support processes

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Yıldırım N.

International Journal of Knowledge Management Studies, vol.8, pp.375-402, 2017 (Scopus)

• Publication Type: Article / Article
• Volume: 8
• Publication Date: 2017
• Journal Name: International Journal of Knowledge Management Studies
• Journal Indexes: Scopus
• Page Numbers: pp.375-402
• Istanbul Technical University Affiliated: Yes