Does the Co-creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources


Skourtis G., Décaudin J., Assiouras Y., Karaosmanoğlu E.

EUROPEAN MANAGEMENT REVIEW, pp.1-20, 2018 (Journal Indexed in SSCI)

  • Publication Type: Article / Article
  • Publication Date: 2018
  • Title of Journal : EUROPEAN MANAGEMENT REVIEW
  • Page Numbers: pp.1-20