Does the Co-creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources | AVESİS

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Does the Co-creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources

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Skourtis G., Décaudin J., Assiouras Y., Karaosmanoğlu E.

EUROPEAN MANAGEMENT REVIEW, pp.1-20, 2018 (SSCI)

Publication Type: Article / Article
Publication Date: 2018
Journal Name: EUROPEAN MANAGEMENT REVIEW
Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
Page Numbers: pp.1-20
Istanbul Technical University Affiliated: Yes