ANALYSING THE FACTORS INFLUENCING TURKISH COMPANIES SATISFACTION WITH ERP


Cebeci U. , Kilic M.

4th International Conference on Intelligent Systems and Knowledge Engineering (ISKE 2009), Hasselt, Belçika, 27 - 28 Kasım 2009, cilt.2, ss.461-462 identifier

  • Cilt numarası: 2
  • Doi Numarası: 10.1142/9789814295062_0071
  • Basıldığı Şehir: Hasselt
  • Basıldığı Ülke: Belçika
  • Sayfa Sayıları: ss.461-462

Özet

The aim of this study is to determine the factors affecting the satisfaction level of the companies in Turkish industry using ERP systems We explore the influence of various factors on companies' satisfaction with ERP, by using data collected from a sample of 75 Turkish companies The study shows that to get successful ERP implementation, project team should be composed of competent persons, training should be given in time and top management support must be provided In addition, proactive measures should be taken for implementation of the software to business, breaking the resistance to change, solving the communication and motivation problems Finally, standardization in processes, increasing the productivity, improvement in communication and information flow should be included in expectations from ERP systems The obtained results can be used as facts and rules to build knowledge-based systems for ERP selection and implementation