Akademik Veri Yönetim Sistemi
6th International Conference on Fuzzy Logic and Intelligent Technologies in Nuclear Science, Blankenberge, Belçika, 1 - 03 Eylül 2004, ss.531-536
Quality consultants are used in ISO 9000 implementation projects by especially small and medium-sized enterprises. Clients do not always appreciate differences between quality consultants. The aim of this paper is to provide an analytical tool to select the best quality consultant providing the most customer satisfaction. The clients of three Turkish quality consultancy firms were interviewed and the most important criteria taken into account by the clients while they were selecting their consultancy firms were determined by a designed questionnaire. The fuzzy analytic hierarchy process was used to compare these consultancy firms. The means of the triangular fuzzy numbers produced by the customers and experts for each comparison were successfully used in the pair wise comparison matrices.