4th International Conference on Intelligent and Fuzzy Systems (INFUS), Bornova, Turkey, 19 - 21 July 2022, vol.505, pp.702-710
The selection of an Enterprise Resource Planning (ERP) system is considerably important since it has effects on the productivity of companies. This paper aims to choose the best decision for ERP software over many conflicting criteria by using Pythagorean fuzzy (PF) Analytic Hierarchy Process (AHP) that integrated with Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method. The proposed model includes a hierarchical structure with four main criteria which are finance, technology, usability and corporate, twenty two sub-criteria and several alternatives. In this study, the evaluations are expressed using interval-valued PF sets that consist of membership and non-membership values, where the square sum of these degrees is at most "1". The weights of the criteria are computed using interval-valued PF AHP. Then, fuzzy TOPSIS method is utilized to evaluate alternatives by considering distances of alternatives to negative and positive ideal solutions (NIS, PIS), respectively. This attempt using interval-valued PF AHP-TOPSIS is deemed to be a significant contribution toward ERP selection problem.