Does incivility cost? Examining the effects of incivility in service settings


OKAN M., ELMADAĞ BAŞ A. B., SEZGİN S. D.

in: Rediscovering the essentiality of marketing, L. Petruzzellis and S. R. Winer , Editor, Springer, pp.877-878, 2016

  • Publication Type: Book Chapter / Chapter Vocational Book
  • Publication Date: 2016
  • Publisher: Springer
  • Page Numbers: pp.877-878
  • Editors: L. Petruzzellis and S. R. Winer , Editor
  • Istanbul Technical University Affiliated: Yes