Call center performance measurement using intuitionistic fuzzy sets


Öztayşi B. , Kahraman C. , Çevik Onar S.

JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, vol.33, no.4, pp.1741-1759, 2020 (Journal Indexed in SSCI)

  • Publication Type: Article / Article
  • Volume: 33 Issue: 4
  • Publication Date: 2020
  • Doi Number: 10.1108/jeim-04-2017-0050
  • Title of Journal : JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
  • Page Numbers: pp.1741-1759