Call center performance measurement using intuitionistic fuzzy sets


Öztayşi B., Kahraman C., Çevik Onar S.

JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, vol.33, no.4, pp.1741-1759, 2020 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 33 Issue: 4
  • Publication Date: 2020
  • Doi Number: 10.1108/jeim-04-2017-0050
  • Journal Name: JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index, Scopus, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, Educational research abstracts (ERA), INSPEC, Library and Information Science Abstracts, Metadex, Civil Engineering Abstracts, Library, Information Science & Technology Abstracts (LISTA)
  • Page Numbers: pp.1741-1759