Call center performance measurement using intuitionistic fuzzy sets


Öztayşi B., Kahraman C., Çevik Onar S.

JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, cilt.33, sa.4, ss.1741-1759, 2020 (SSCI)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 33 Sayı: 4
  • Basım Tarihi: 2020
  • Doi Numarası: 10.1108/jeim-04-2017-0050
  • Dergi Adı: JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, Educational research abstracts (ERA), INSPEC, Library and Information Science Abstracts, Metadex, Civil Engineering Abstracts, Library, Information Science & Technology Abstracts (LISTA)
  • Sayfa Sayıları: ss.1741-1759
  • İstanbul Teknik Üniversitesi Adresli: Evet