Measurement of organizational investments in social capital: The service employee perspective


ELLINGER A. E. , Bas A. B. , ELLINGER A. D. , WANG Y., BACHRACH D. G.

JOURNAL OF BUSINESS RESEARCH, vol.64, no.6, pp.572-578, 2011 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 64 Issue: 6
  • Publication Date: 2011
  • Doi Number: 10.1016/j.jbusres.2010.06.008
  • Journal Name: JOURNAL OF BUSINESS RESEARCH
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.572-578
  • Istanbul Technical University Affiliated: Yes

Abstract

This paper describes the development and validation of a measure of organizational investments in social capital (OISC). The scale development process is carried out over three stages (item generation, scale purification, scale validation), with two separate data collection phases involving a total of 735 working adults from multiple and diverse service-related workplace settings. As such, the data provide evidence for the face, content, discriminant, convergent and nomological validity, dimensionality and reliability of the OISC measure. The OISC measure is a concise, unidimensional scale that has the potential for significant usage in the development and testing of theory, as well as practical application in retail and other service provision contexts. (C) 2010 Elsevier Inc. All rights reserved.