A Model Proposal for Usability Scoring of Websites

Cakir C. B., Öztayşi B.

International Conference on Computers and Industrial Engineering (CIE39), Troyes, France, 6 - 09 July 2009, pp.1418-1422 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Doi Number: 10.1109/iccie.2009.5223495
  • City: Troyes
  • Country: France
  • Page Numbers: pp.1418-1422
  • Istanbul Technical University Affiliated: Yes


Usability has become a very critical factor for the success of a website. The study focuses on constructing a scoring model of websites that is based on observed usability test data. In the proposed model, the first usability test is designed including 4 important tasks. These tasks include finding information in the website about MMS regulations, calling fees, searching for IMEI numbers, and listing shop addresses. The usability test is followed by multi-attribute decision making model for the purpose of obtaining a usability score of the websites.