Integrating Hoshin Kanri and the Balanced Scorecard for strategic management: The case of higher education

Asan S. S., Tanyas M.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.18, pp.999-1014, 2007 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 18
  • Publication Date: 2007
  • Doi Number: 10.1080/14783360701592604
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.999-1014
  • Keywords: Balanced Scorecard, Hoshin Kanri, strategic management, higher education, PERFORMANCE
  • Istanbul Technical University Affiliated: Yes


This paper suggests a methodology that focuses on the vision and the deployment of strategies throughout the organization by merging Balanced Scorecard and Hoshin Kanri. The authors believe that combining a performance-oriented approach like the Balanced Scorecard with a process-oriented approach like Hoshin Kanri creates synergy. The proposed methodology begins with the selection of strategic objectives according to the Balanced Scorecard perspectives, which is followed by the generation of the strategy map. The developed strategies are then deployed down to implementation plans which are reviewed by Hoshin Kanri, and the outcomes are evaluated by utilizing both. tools. The implementation of the proposed methodology is illustrated based on an Engineering Management Graduate Program (EngMan). Finally, using the proposed methodology, implementation plans for the management of EngMan are realized, facilitating EngMan to attain its vision in the long term.