Antecedents and consequences of frontline service employee commitment to service quality

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Elmadaǧ A. B., ELLINGER A. E., FRANKE G. R.

Journal of Marketing Theory and Practice, vol.16, no.2, pp.95-110, 2008 (Scopus)

• Publication Type: Article / Article
• Volume: 16 Issue: 2
• Publication Date: 2008
• Doi Number: 10.2753/mtp1069-6679160201
• Journal Name: Journal of Marketing Theory and Practice
• Journal Indexes: Scopus
• Page Numbers: pp.95-110
• Istanbul Technical University Affiliated: Yes