Antecedents and consequences of frontline service employee commitment to service quality

Elmadaǧ A. B. , ELLINGER A. E. , FRANKE G. R.

Journal of Marketing Theory and Practice, vol.16, no.2, pp.95-110, 2008 (Refereed Journals of Other Institutions) identifier

  • Publication Type: Article / Article
  • Volume: 16 Issue: 2
  • Publication Date: 2008
  • Doi Number: 10.2753/mtp1069-6679160201
  • Title of Journal : Journal of Marketing Theory and Practice
  • Page Numbers: pp.95-110