JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, vol.13, no.2, pp.246-265, 2020 (ESCI)
Article / Article
JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, IBZ Online, ABI/INFORM, Directory of Open Access Journals, DIALNET
medical tourism, medical tourism service supply chain, supply chain business processes, triangulation, conceptual model, RELATIONSHIP MANAGEMENT, HOSPITALITY INDUSTRY, HEALTH, DEMAND, RECOVERY, QUALITY, TRAVEL, SATISFACTION, INTEGRATION, FAIRNESS
Istanbul Technical University Affiliated:
Purpose: Medical tourism service requires involvement of multiple parties from the service network, however medical tourism is not well studied from a supply chain management perspective. This study suggests a conceptual model of medical tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes.