A Conceptual Model of Medical Tourism Service Supply Chain

Karadayı Usta S., SerdarAsan S.

JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, vol.13, no.2, pp.246-265, 2020 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 13 Issue: 2
  • Publication Date: 2020
  • Doi Number: 10.3926/jiem.3008
  • Journal Name: JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, IBZ Online, ABI/INFORM, Directory of Open Access Journals, DIALNET
  • Page Numbers: pp.246-265
  • Keywords: medical tourism, medical tourism service supply chain, supply chain business processes, triangulation, conceptual model, RELATIONSHIP MANAGEMENT, HOSPITALITY INDUSTRY, HEALTH, DEMAND, RECOVERY, QUALITY, TRAVEL, SATISFACTION, INTEGRATION, FAIRNESS
  • Istanbul Technical University Affiliated: Yes

Abstract

Purpose: Medical tourism service requires involvement of multiple parties from the service network, however medical tourism is not well studied from a supply chain management perspective. This study suggests a conceptual model of medical tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes.