Knowledge Focused Six Sigma (KFSS): A methodology to calculate Six Sigma intellectual capital

Aksoy E., Dincmen M.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.22, no.3, pp.275-288, 2011 (SSCI) identifier identifier


Organisations, which decide to initiate a Six Sigma programme, need to acquire and internalise the programme knowledge, in addition to creating, using and sharing the knowledge created through improvements. A methodology, namely Knowledge Focused Six Sigma (KFSS), designed in accordance with critical success factors for Six Sigma deployment and reinforced with knowledge management principles, becomes a necessity for a winning programme. KFSS methodology, designed to enhance the deployment and increase the benefits of the programme, also allows the organisations to assess their Six Sigma Intellectual Capital because with Six Sigma, there are not only financial benefits and number of belts, but also the organisation's intellectual capital increases.