Organizational investments in social capital, managerial coaching, and employee work-related performance

Ellinger A. D. , ELLINGER A. E. , BACHRACH D. G. , WANG Y., Bas A. B.

MANAGEMENT LEARNING, vol.42, no.1, pp.67-85, 2011 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 42 Issue: 1
  • Publication Date: 2011
  • Doi Number: 10.1177/1350507610384329
  • Title of Journal : MANAGEMENT LEARNING
  • Page Numbers: pp.67-85


This survey-based research study explores the influence of managerial coaching behavior on relationships between organizational investments in social capital (OISC) and employee work-related performance. The results obtained from a survey of 408 employees from multiple organizations across a wide range of industries indicate that OISC are positively related to employee job performance, commitment to service quality, and organizational citizenship behavior. However, the results from sub-group analyses also indicate that these relationships are stronger at low to moderate levels of managerial coaching suggesting that selective rather than exhaustive application of the developmental approach may be more effective. Theoretical and practical implications of these somewhat unexpected findings are developed.