UWIS: An assessment methodology for usability of web-based information systems

Oztekin A., NIKOV A., Zaim S.

JOURNAL OF SYSTEMS AND SOFTWARE, vol.82, no.12, pp.2038-2050, 2009 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Article
  • Volume: 82 Issue: 12
  • Publication Date: 2009
  • Doi Number: 10.1016/j.jss.2009.06.047
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Page Numbers: pp.2038-2050
  • Istanbul Technical University Affiliated: No


A methodology for usability assessment and design of web-based information systems (UWIS) is proposed. It combines web-based service quality and usability dimensions of information systems. Checklist items with the highest and the lowest contribution to the usability performance of a web-based information system can be specified by UWIS. A case study by a student information system at Fatih University is carried out to validate the methodology. UWIS reveals a strong relationship between quality and usability which is assumed to exist by many researchers but not experimentally analyzed yet. This study depicts a strong relevance between web-based service quality and usability of web-based information systems. UWIS methodology can be used for designing more usable and higher quality web-based information systems. Published by Elsevier Inc.