UWIS: An assessment methodology for usability of web-based information systems

Oztekin A., NIKOV A., Zaim S.

JOURNAL OF SYSTEMS AND SOFTWARE, cilt.82, ss.2038-2050, 2009 (SCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 82 Konu: 12
  • Basım Tarihi: 2009
  • Doi Numarası: 10.1016/j.jss.2009.06.047
  • Sayfa Sayıları: ss.2038-2050


A methodology for usability assessment and design of web-based information systems (UWIS) is proposed. It combines web-based service quality and usability dimensions of information systems. Checklist items with the highest and the lowest contribution to the usability performance of a web-based information system can be specified by UWIS. A case study by a student information system at Fatih University is carried out to validate the methodology. UWIS reveals a strong relationship between quality and usability which is assumed to exist by many researchers but not experimentally analyzed yet. This study depicts a strong relevance between web-based service quality and usability of web-based information systems. UWIS methodology can be used for designing more usable and higher quality web-based information systems. Published by Elsevier Inc.