Effects of service quality dimensions on customer satisfaction and return intention in different hospital types | AVESİS

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Effects of service quality dimensions on customer satisfaction and return intention in different hospital types

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ÇALIŞIR F., ALTIN GÜMÜŞSOY Ç., BAYRAKTAROĞLU A. E., KAYA B.

3rd International Conference on Industrial Engineering and Operations Management, İstanbul, Turkey, 3 - 06 July 2012, pp.518-522

Publication Type: Conference Paper / Full Text
City: İstanbul
Country: Turkey
Page Numbers: pp.518-522
Istanbul Technical University Affiliated: Yes