Effects of service quality dimensions on customer satisfaction and return intention in different hospital types


ÇALIŞIR F. , ALTIN GÜMÜŞSOY Ç. , BAYRAKTAROĞLU A. E. , KAYA B.

3rd International Conference on Industrial Engineering and Operations Management, İstanbul, Turkey, 3 - 06 July 2012, pp.518-522

  • Publication Type: Conference Paper / Full Text
  • City: İstanbul
  • Country: Turkey
  • Page Numbers: pp.518-522