Lean process design for a radiology department


Camgoz-Akdag H., ÇALIŞKAN E., TOMA S.

BUSINESS PROCESS MANAGEMENT JOURNAL, vol.23, no.4, pp.779-791, 2017 (Peer-Reviewed Journal) identifier identifier

  • Publication Type: Article / Article
  • Volume: 23 Issue: 4
  • Publication Date: 2017
  • Doi Number: 10.1108/bpmj-02-2017-0025
  • Journal Name: BUSINESS PROCESS MANAGEMENT JOURNAL
  • Journal Indexes: Social Sciences Citation Index, Scopus
  • Page Numbers: pp.779-791
  • Keywords: Radiology, Value stream map, Public hospital, Lean health care, Value-added activities, HEALTH-CARE

Abstract

Purpose - The purpose of this paper is to design a future value stream map of the system and patient pathway with lean health care application tools in terms of quality improvement (QI) in order to decrease the non-value-added activities for patients, doctors, and nurses for a radiology unit in a public hospital based in Istanbul, Turkey.