AFTERSALES SERVICE PERFORMANCE MEASUREMENT USING DYNAMIC INTUITIONISTIC FUZZY MULTI-ATTRIBUTE DECISION MAKING


Çevik Onar S. , Öztayşi B. , Kahraman C.

12th International Conference on Fuzzy Logic and Intelligent Technologies in Nuclear Science (FLINS), Roubaix, France, 24 - 26 August 2016, vol.10, pp.845-850 identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 10
  • City: Roubaix
  • Country: France
  • Page Numbers: pp.845-850

Abstract

Aftersales services generate both economic and managerial benefits, which provide long-term profitability and sustainability for companies. In order to have a successful aftersales service, aftersales service performances should be measured and necessary changes should be done. However, usually aftersales service performances are not measured in the same time period or at the same stage. In this study, a dynamic intuitionistic fuzzy multi-attribute decision making method is used to measure the performances of after sales services of an electronics company.