Witnessing verbal aggression: role of customers’ self-conscious emotions

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OKAN M., ELMADAĞ BAŞ A. B.

Journal of Services Marketing, 2020 (Journal Indexed in SSCI)

• Publication Type: Article / Article
• Publication Date: 2020
• Doi Number: 10.1108/jsm-01-2019-0037
• Title of Journal : Journal of Services Marketing