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Witnessing verbal aggression: role of cu...
Witnessing verbal aggression: role of customers’ self-conscious emotions
OKAN M.
,
ELMADAĞ BAŞ A. B.
Journal of Services Marketing, 2020 (Journal Indexed in SSCI)
Publication Type:
Article / Article
Publication Date:
2020
Doi Number:
10.1108/jsm-01-2019-0037
Title of Journal :
Journal of Services Marketing