Witnessing verbal aggression: role of customers’ self-conscious emotions


OKAN M., ELMADAĞ BAŞ A. B.

Journal of Services Marketing, 2020 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Publication Date: 2020
  • Doi Number: 10.1108/jsm-01-2019-0037
  • Title of Journal : Journal of Services Marketing