Effects of service quality dimensions including usability on perceived overall quality customer satisfaction and return intention in different hospital types


ÇALIŞIR F. , BAYRAKTAROĞLU A. E. , ALTIN GÜMÜŞSOY Ç. , KAYA B.

International Journal of Advanced Operations Management, vol.6, no.4, pp.309-323, 2014 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 6 Issue: 4
  • Publication Date: 2014
  • Doi Number: 10.1504/ijaom.2014.066829
  • Title of Journal : International Journal of Advanced Operations Management
  • Page Numbers: pp.309-323