Effects of service quality dimensions including usability on perceived overall quality customer satisfaction and return intention in different hospital types

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ÇALIŞIR F., BAYRAKTAROĞLU A. E., ALTIN GÜMÜŞSOY Ç., KAYA B.

International Journal of Advanced Operations Management, vol.6, no.4, pp.309-323, 2014 (Scopus)

• Publication Type: Article / Article
• Volume: 6 Issue: 4
• Publication Date: 2014
• Doi Number: 10.1504/ijaom.2014.066829
• Journal Name: International Journal of Advanced Operations Management
• Journal Indexes: Scopus
• Page Numbers: pp.309-323
• Istanbul Technical University Affiliated: Yes