Performance Measurement of Healthcare: A Case Study for Pilot Hospital

ERDEBİLLİ B., Ozdemir Y. S.

4th International Conference on Intelligent and Fuzzy Systems (INFUS), Bornova, Türkiye, 19 - 21 Temmuz 2022, cilt.505, ss.400-408 identifier identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası: 505
  • Doi Numarası: 10.1007/978-3-031-09176-6_46
  • Basıldığı Şehir: Bornova
  • Basıldığı Ülke: Türkiye
  • Sayfa Sayıları: ss.400-408
  • Anahtar Kelimeler: Performance measurement, Healthcare, F-TOPSIS, DEA, DECISION-MAKING, EFFICIENCY, SELECTION
  • İstanbul Teknik Üniversitesi Adresli: Hayır

Özet

Hospitals are more critical than ever in the current pandemic phase. Performance measurement and implementation of associated measures have a substantial influence on service quality in a hospital. The purpose of this research is to evaluate the performance of a pilot case study by combining FuzzyTechnique for Order of Preference by Similarity to Ideal Solution (F-TOPSIS) and Data Envelopment Analysis (DEA). Additionally, the suggested methodology incorporates the group decision-making (GDM) approach. The paper's application section illustrates how to use the integrated F-TOPSIS - DEA technique in a real-world healthcare management challenge. The suggested model is used to determine and compare hospital unit efficiency.