QFD Application using SERVQUAL for private hospitals: A case study

Camgöz Akdağ H., Tarım M., Lonial S., Yatkın A.

4th Canadian Quality Congress, Ottowa, Canada, 27 - 29 June 2012, pp.1-10

  • Publication Type: Conference Paper / Full Text
  • City: Ottowa
  • Country: Canada
  • Page Numbers: pp.1-10
  • Istanbul Technical University Affiliated: Yes