JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, cilt.27, ss.316-328, 2014 (SSCI İndekslerine Giren Dergi)
Purpose ‐ The purpose of this study is to develop a fuzzy expert system to design robust forecast of return quantity in order to handle uncertainties from the return process in reverse logistic network. Design/methodology/approach ‐ The most important factors which have impact on return of products are defined. Then the factors which have collinearity with others are eliminated by using dimension redundancy analysis. By training data of selected factors with fuzzy expert system, the return amounts of alternative cities are forecasted. Findings ‐ The performance metrics of the proposed model are found as satisfactory. That means the result of this study indicates that fuzzy expert systems can be used as a supportive tool for forecasting return quantity of alternative areas. Research limitations/implications ‐ In the future, the proposed model can be used for forecasting other uncertain parameters such as return quality and return time. Other fuzzy systems such as type-2 fuzzy sets can be used, or other expert systems such as artificial neural networks can be integrated into fuzzy systems. Practical implications ‐ An application at an e-recycling facility is conducted for clarifying how the method is used in a real decision process.