Exploring employees' responses to unmet job expectations The moderating role of future job expectations and efficacy beliefs


Maden C., OZCELIK H., Karacay G.

PERSONNEL REVIEW, vol.45, no.1, pp.4-28, 2016 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 45 Issue: 1
  • Publication Date: 2016
  • Doi Number: 10.1108/pr-07-2014-0156
  • Journal Name: PERSONNEL REVIEW
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.4-28
  • Istanbul Technical University Affiliated: Yes

Abstract

Purpose - The purpose of this paper is to analyze the moderating roles of future job expectations and efficacy beliefs in employees' responses to unmet job expectations, i.e. emotional exhaustion, job satisfaction, and turnover intention. It also investigates whether and how work experience influences the interactive effects of unmet job expectations and efficacy beliefs on employees' responses.